Let’s face it. Offshore support comes at a cost in both uncertainty and a critical inability to communicate face to face.
That’s why Coppercone provides our customers with 100% domestic based expertise: SAP application support expertise that helps you reach goals on time and on budget. We have pricing options to meet a variety of situations, and without requiring the large client commitment so often the norm with our competitors. In fact, as few as .25 FTEs (ten hours per week) per skill set have proved sufficient in meeting some clients’ support requirements.
Ask us about tailored solutions available for your own situation.
And the Coppercone approach to Level 2/3 support will also appeal to those who’ve weathered unproductive offshore experiences. We offer user support & break/fix, and provide our user community with quality SAP help desk (Level 2/3) support. Diagnosis of incidents and determination of appropriate fixes for breaks in existing functional configurations and/or existing custom developments are done by us.
If you currently outsource some or all of your basis administration but have to put up with expensive or lengthy support contracts—we offer a far less costly solution. And with more flexibility. We can prove needed administration services for performance and tuning, system monitoring, change management, database administration, installation of SAP supplied updates, and more. Our 100% domestic based experts have the in-house capability to support the needs of virtually any standard and most customized situations.
Exactly as you might expect from a leading SAP resource.
If your organization falls short meeting your enhancement & report development needs, but you think you may lack the budget to turn elsewhere—Coppercone will handle for you the development of new reports, minor new functionality configuration or enhancements to existing functionality with skilled, experienced SAP resources. Along with experts which will provide you quick resolution of small projects—and at lower cost—than full-time internal staff or external consultants.
User requests and enhancements need no longer tax your internal support team.
Coppercone can also solve your limited security needs by providing you with state-of-the-art security services as few as ten hours per week. This is often enough to handle activities like creation & maintenance system security profiles and user profile configurations for your employee groups. Without the expense of a full-time, dedicated employee.